What is IT Help Desk, Job Description, Certifications and Salary?

The annual salary of desktop support specialists is $7,482 lower than the average salary of help desk engineers. Help desk technicians belong to the occupational field of computer support specialists. The US Bureau of Labor Statistics (BLS) projects 5 percent job growth for careers in this field between 2022 and 2032 [3]. Those interested in working in IT can get their start as a help desk technician before acquiring the skills to pursue more specialized roles. Excellent verbal communication skills are also important, as well as analytical thinking skills. You’ll need to be an expert in certain software packages and have strong IT skills.

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If you enjoy working with people and technology, this position could be a great fit for you. Read on to learn more about help desk technicians and how you can become one. The average IT help desk job salary is between $55,000-$65,000 but this can vary depending on the company and level of experience.

What Is a Help Desk Technician and How to Become One

For example, when a user has a question, the help desk technician must be able to diagnose the IT issue as well as explain the solution to the user. There are several factors to consider aside from the environment when you begin browsing entry-level help desk jobs. For example, some job platforms include employee reviews that can give you an idea of what it’s like to work for a given company. Think about the aspects of a career that are most important to you and make sure the company you’re applying for aligns with your goals.

They possess a combination of technical and workplace skills and help others navigate technology via the phone, email, or in person. IT certifications in support can vary between college courses and apprenticeships. Support engineers often learn on the job and cater services to specific businesses, software, and hardware.

What Is a Help Desk Technician?

This role is vital in the IT sector as they deliver end to end support for those who need assistance with their computer, hardware, or software. IT help desk support staff helps end users, employees, and companies, efficiently use IT hardware and software and address issues or challenges that may arise from using them. With the ubiquity of internet-connected devices, companies have access to unprecedented https://remotemode.net/ amounts of data on their customers, services, and other business factors. And though data isn’t a traditional IT specialization, the increase in demand for data skills makes it a solid career option for those looking for IT-related work. Working with data can entail keeping up hardware and security as a data technician, or sifting through data to find patterns and insights as a data analyst or scientist.

  • Direct customers to self-service solutions like Q&A, forums, and video.
  • Support technicians rely on advanced software in order to offer more efficient customer service.
  • Take a few minutes to learn more about how to become a help desk technician, and check out the CompTIA A+ certification, your gateway into an entry-level IT position.
  • In general, senior infrastructure engineers hold similar degree levels compared to help desk engineers.
  • For IT help desk jobs, you could do an intermediate or advanced apprenticeship in IT support, or an infrastructure technician advanced apprenticeship.

Entry-level help desk jobs can be an excellent way to enter the tech industry without experience. Help desk technicians are the first point of contact for anyone needing assistance with technical issues, from customers to fellow employees. If you enjoy working with help desk engineer people and technology, a help desk job could be a great fit for you. Help desk technicians are specialized types of customer service representatives. They use their technical knowledge of hardware and software to help troubleshoot problems users encounter.

Who should attend this Helpdesk Training Course?

Knowing this gives the help desk technician a gauge for how critical the end user’s problem is. This means making your current end user’s problem appear to be your number one priority, even if you don’t view it as a pressing issue. Learners are advised to conduct additional research to ensure that courses and other credentials pursued meet their personal, professional, and financial goals. Completing a Professional Certificate or other types of education can be worthwhile. For example, IBM offen IT Support Professional Certificate that you can use to gain vital IT skills and experience. Additionally, those who complete this certification course receive an IBM digital badge and access to exclusive job placement resources.

A high standard of customer service is also an important part of the role. FieldEngineer can provide your business with a certified IT help desk engineer. IT help desk certifications mainly include college courses or apprenticeships. For IT help desk jobs, you could do an intermediate or advanced apprenticeship in IT support, or an infrastructure technician advanced apprenticeship. IT help desk jobs typically involved troubleshooting general IT problems.

Working in cybersecurity means protecting computer systems, devices, and sensitive information from malware, unauthorized access, damage, and data breaches. Cybersecurity is one of two fields in IT expected to see the most demand, according to Global Knowledge, an IT professional development company (the other being cloud computing). In contrast, someone who is technically proficient but without experience in customer service should focus on building their communication skills. You can work on both simultaneously with a foundational online course like Google’s Technical Support Fundamentals. They provide you with the necessary support you need with all your assets and processes.

how to become it help desk

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